For any civilization to exist and for two people simply to meet there has to be rules. We call these rule etiquette. Etiquette is simply what people have agreed to do when encountering each other. The rules that we use every day were taught to us by our teachers, parents, our friends and acquaintances. Often the rules of how to act in a business environment were never taught and many people never learn them. This class is intended to make up for that gap in training by introducing the learner to modern American business etiquette.